Jedidiah Eyiah-King

Digital Operations & Software QA Engineer

Accra, GH.

About

Highly effective Digital Operations & Software QA Engineer with 2+ years of experience driving quality assurance, enhancing digital product performance, and streamlining business coordination. Proven expertise in end-to-end testing of web and mobile applications, optimizing digital initiatives, and managing stakeholder engagement within fast-paced Agile/Scrum environments. Adept at leveraging analytics and bug management tools to deliver high-quality solutions that directly contribute to business growth and operational efficiency.

Work

MTN Ghana

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QA Engineer

Accra, Greater Accra, Ghana

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Summary

Spearheading quality assurance for mobile applications, ensuring robust functional accuracy and seamless user experience within a dynamic telecommunications environment.

Highlights

Led comprehensive manual testing for mobile applications, ensuring 100% functional accuracy, usability, and compliance with stringent product requirements.

Designed and executed detailed test cases, meticulously tracking and reporting defects through the entire software development lifecycle to uphold product integrity.

Collaborated cross-functionally with development teams to swiftly resolve bugs and validate fixes, ensuring flawless production deployments.

Hubtel Ltd

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Digital Operations & QA Specialist

Accra, Greater Accra, Ghana

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Summary

Managed digital operations and quality assurance, enhancing product reach, improving service delivery, and ensuring high-quality software releases.

Highlights

Cultivated strong relationships with key partners and vendors, expanding product reach and improving service delivery efficiency by 15%.

Streamlined client onboarding processes for digital platforms, ensuring robust post-sales engagement and client satisfaction.

Executed comprehensive manual testing across mobile and web platforms, guaranteeing product quality and strict adherence to specifications.

Mentored and supervised junior QA testers, reviewing test documentation and enforcing company QA standards to elevate team performance.

Collaborated closely with development and project management teams, optimizing workflows to support efficient and timely software release cycles.

Amalitech Services

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QA Engineer

Accra, Greater Accra, Ghana

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Summary

Contributed to Agile development as a QA Engineer, ensuring product quality and leading a team for e-commerce website development.

Highlights

Actively participated in an Agile development team, validating user stories and ensuring robust, well-documented acceptance criteria for project success.

Executed comprehensive test scripts, meticulously reviewing results, and reporting technical issues to facilitate prompt resolution.

Spearheaded a 6-member team in the development of an e-commerce website, assuming full responsibility for all QA deliverables and ensuring high-quality product launch.

Facilitated user acceptance testing (UAT) processes, ensuring products consistently met and exceeded defined business expectations.

Education

Takoradi Technical University

Takoradi, Western Region, Ghana
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Bachelor of Technology Networking Engineering Grade:

Languages

English

Skills

Manual & Automation Testing

Cypress, JMeter.

Test Case Design

Regression Testing, Bug Tracking.

Power BI

API Testing

Postman.

Agile/Scrum Methodology

Web & Mobile Application Testing

Front-End Technologies

HTML, CSS, JavaScript.

Database Management

MySQL.

Test Automation Tools

Testim.